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Testimonials

Your input is important to us. Please provide your valuable feedback. Here are some testimonials from our clients:

We decided to replace our HVAC system after experiencing problems with our furnace during the cold snap in December 2013. We received proposals from several companies. Todd from Buttons’ was very knowledgeable and informative. He presented various options and we decided on a package which included the furnace, air conditioning and water heater. He also represented the company as a very professional and competent organization which it turned out to be. On the day of the installation the crew showed up on time and the first thing they did was roll out a red carpet from the front door to the furnace so they wouldn’t dirty the house. The installation crew were also very professional, paid attention to detail while being friendly. They even repaired a couple minor issues which were not part of the contract. The whole job took about 7 hours and they left the area cleaner than when they arrived. Todd had told us that the new furnace would help even out the temperature in 2 corner rooms which were always colder than the rest of the house. After a month with the new heating system it didn’t totally eliminate the problem but made it a lot better which is what he said would happen. They also made it very easy to apply for the OPG rebates. All in all we are very happy with our choice.
 
Date of Posting: 13 February 2014
Posted By: John from Markham
New A/C, water heater, thermostat and a whole home media filter. Due to the age of our A/C (28 years) it was time for a replacement and rec’d many quotes. Ricardo from Button’s very knowledgeable and professional. He was the only salesperson that realized our cold air return needed to be enlarged to help the furnace and A/C with air flow. He explained the various products and never made me feel pressured. They came on time and did everything as per the contract, Good to their word. Follow-up and paperwork support by their staff was great. I’m very happy so far.
 
Date of Posting: 03 February 2014
Posted By: Greg from Etobicoke
We had our installation in August 2013. I happy to report that all systems are working perfectly I chose Button’s Heating because of four things; equipment, guarantees, price and staff 1. The equipment is Trane which is a well-known and reliable product. 2. The guarantee from Home Depot is the added insurance. Button’s offer their guarantees in writing, but Home Depot has one of the most strident reputations for making sure vendors do the job right. 3. The final price with promotions (tablet, wifi thermostat, $650 rebate) and discounts made it the best deal. 4. Craig our sales consultant was very professional and easy to talk to. He wanted your business, so he follow up promptly, answered all my questions, checked with the managers to see if they could meet our deadlines. You could tell they didn’t promise anything, just to get the business. With the new furnace, the water tank needed to be upgraded. Buttons recommended I stay with my present supplier, but after numerous calls they couldn’t get it done on time, I asked Craig if he could step up. He did. Without asking, his manager even discounted the installation fee because of the jam the old vendor put me in. They handled the tank return to the old vendor without charge. In addition, Craig came by the house, to inspect every inch of the installation. He takes pride in the work. Buttons also handled the paperwork to get the $650 rebate for us. I would strongly recommend Button’s Heating.
 
Date of Posting: 26 January 2014
Posted By: Russell from North York
We finally converted from electric baseboard heating/gas fireplace and had Button's install a furnace, with all the duct work, and an air conditioner for us. From the moment Nigel came for the initial visit, to the design, and the hard work of installation, we had nothing but exceptional service. Nigel was extremely friendly and knowledgable, and took his time to explain and ensure we understood all the details. Mike B. came in and we appreciated how he took his time to thoroughly look through our home to ensure they could put in the duct work in the least invasive way. They did exactly that! Jonathan, Mike N. and Ryan did an exceptional job installing everything. They were pleasant and made sure everything was tidy and cleaned up before they left each day. Craig came into the project a little later and we appreciated his friendliness and his ongoing commitment to be there for us should we ever have a concern. We felt comfortable from the moment we met them, and we highly recommend their service to everyone! They did an amazing job! Thanks Button's!
 
Date of Posting: 17 January 2014
Posted By: Randy & Kim Smit from Bowmanville
READ THE FINE PRINT!! they'll tell you 10 years parts & labour, well less than 1.5 years after spending over 5k I've got no heat, was told "that's emergency service it's $129.00 per hour". Tried to make an appointment for next day repair, "you have to call tomorrow after 8am". Now that's customer service for you. Mother needs a new furnace, Not from Buttons
 
Date of Posting: 16 January 2014
Posted By: jim from Mississauga

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